ONE YEAR NOTEBOOK/LAPTOP/e-PC COMPUTER SYSTEM LIMITED WARRANTIES
ASN Depot Inc. provides a 30-Day DOA Exchange (not includes shipping, handling and rush service fees) and the following limited warranty. This limited warranty extends only to the original purchaser.
Limited Warranty on ASN Depot Inc. Notebook/Laptop/PC Computer Systems
ASN Depot Inc. warrants this product and its parts* against defects in materials or workmanship for one(1) year labor and one(1) year parts from the original date of invoice. During this period, ASN Depot Inc. will repair defective parts with new or reconditioned parts at ASN Depot Inc. option, without charge to you. All original parts replaced by ASN Depot Inc. or its authorized service centers, become the property of ASN Depot Inc. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
*The notebook/laptop computer battery and AC Adapter is excluded under the one(1) year warranty coverage. The notebook/laptop and AC Adapter/Laptop computer battery has ninety(90) days warranty coverage due to the battery and AC being consumable and wear out components. The LCD Screen of the notebook/laptop computer may have (1) to (5) red, green, blue, bright or dark spots called "On-Pixels" that often appear on LCD Screens. According to the specification from LCD Manufacturers, the existence of five(5) "On-Pixels" is permissible and has met the Manufacturer QA Standards. Therefore in such an instance the Seller has no obligations to issue a sale return or replacement.
ASN Depot Inc., makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. ASN Depot Inc. makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, ASN Depot Inc. is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the computer. Under no circumstances shall ASN Depot Inc. be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the computer.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
This warranty extends only to products distributed by ASN Depot Inc. is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
This warranty covers only normal use of the computer. ASN Depot Inc. shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone.
In the event that your computer is returned to ASN Depot Inc. for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.
You must retain your bill of sale or other proof of purchase to receive warranty service.
The computer’s serial number must be untampered with and clearly identifiable.
No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
ASN Depot Inc. accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to ASN Depot Inc., it’s dealer, distributors, resellers, or Authorized Service Centers.
All pre-installed software programs are licensed to customers under non- ASN Depot Inc. software vender’s term and conditions provided with the packages.
This warranty does not cover any third party software or virus related problems.
ASN Depot Inc. makes no warranty either expressed or implied regarding third-party (non- ASN Depot Inc.) software.
30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of purchase. RMA and services are rendered by ASN Depot Inc. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair are the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package. RMA numbers are only valid for 30 days from the date of issue.
Should you have any problems with your computer, please follow these procedures to obtain the service:
1. If the computer must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair depot. Please follow the instructions given by ASN Depot Inc. technical support staff to ship your computer. ASN Depot Inc. will not accept any shipments without a RMA number.
2. Pack the computer in its original box or a well-protected box,. ASN Depot Inc. will not be responsible for shipping damage. It is very important that you write the RMA number clearly outside the package. ASN Depot Inc. will not pay for return shipping costs outside main land U.S.A. including Hawaii, Alaska, Guam and Puerto Rico. Ship the computer with a copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the RMA number you have obtained to:
ASN Depot Inc. Computer Service Center
RMA#____________
3580 Grand Ave #N, Chino Hills, CA 91709 USA
3. Upon receiving the computer, ASN Depot Inc. will repair or replace your computer (at ASN Depot Inc.’s discretion) and will ship it back to you within 10~15 business days via FedEx/UPS.
4. Pre-exchange (Parts only): You will need to provide a valid credit card number as a deposit guarantee when the RMA number is issued. Once approval has been obtained on your credit card, the part(s) will be shipped FedEx/UPS. You will need to ship defective part(s) back to ASN Depot Inc. within 15 days to avoid charges to your credit card. If such charges are incurred, the shipped part(s) will be billed at the then current price.
5. You will be responsible for shipping charges to ASN Depot Inc. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $100 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the same however; you are responsible for shipping charges both way, current labor (rate per hour), and the current price of part(s) used in repair.
Technical Support:
· Our Web address: www.asndepot.com
· Contact Us page for Technical Support
· In-House Technical Support Phone#: (909)548-0545
Customer Service:
· Contact Us page for Customer Service
· Customer Service Phone#: (909)548-0545
This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by ASN Depot Inc.
Shipping Instructions
ASN Depot Inc. advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at ASN Depot Inc.. We recommend UPS, FedEx or any other shipping company that uses tracking technology.
YOUR RMA NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:
YOUR FULL NAME, ADDRESS, RMA NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.
Full System:
· The box should able to handle a weight of 15~20 lbs.
· There should be a minimum of 2.5” of space on all six sides of the computer.
· The 2.5” space shall be fitted with BLOCK FOAM material. Make sure the material will absorb an impact if dropped.
· We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the box and allow the computer to move and make contact with the sides of the box.
· Use heavy-duty 3” packing tape rated at 60 lbs. To seal the package. Do not use masking tape - the driver will not accept the package.
· When you ship your ASN Depot Inc. product in for repair or credit, ASN Depot Inc. is not liable or responsible for freight damage. It is recommended that you insure the package in the event that your ASN Depot Inc. product is received freight damaged, you may be able to file a claim with your shipper.
· If your computer is damaged due to improper shipping, you must instruct ASN Depot Inc. to repair or return your computer within 30 days. Computer left beyond 30 days will be subject to a storage fee of $15 per day. However, in no event will storage of your computer exceed 5 months. Any item left beyond 5 months shall be discarded at ASN Depot Inc.’s sole discretion.
ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER
Individual parts must be handled in a similar manner:
· The parts must have sufficient protection to prevent damage, use anti-static bag for memory and peripherals.
· Hard drives, Floppy drives, Optical-Drive and peripherals must be boxed. Never use an envelope. These parts are sensitive to being dropped or crushed.
· Any package received damaged will be kept in the receiving department and the Technical Support and Customer Service Supervisors will be contacted in order to contact you regarding the damage. You will then be advised to file a claim with the shipping company.
If you have any question regarding to this limited warranty, please contact us here.
ASN Depot Inc. reserves the right to change this limited warranty without any further notice.
